Your order will generally be delivered with your local postal service within 6-9 business days.
If you have purchased a pre-order item, you will receive an email notification once that item reaches its shipping stage.
An item containing 'handmade steps' might add additional shipping time depending on our stock count.
Additionally, please note that during promotional campaigns (and seasons), delivery times may be longer than usual.
Although we strive to provide world-wide shipping, at this time our shipping services are unable to deliver to;
Cuba, Iran, Crimea, Syria, and North Korea.
Please note that there may be additional countries, regions, or cities that our shipping services are unable to deliver to. For more information, please contact your local postal service.
Free standard shipping is provided by ARCH OSKAR when placing an order.
Please note that although standard shipping is free, you may be subject to, but not limited to: VAT, import duties and/or taxes, which are levied once the package reaches the destination country. Kindly note that ARCH OSKAR is unable to advise if you will pay taxes locally or the amount that you will be charged, please contact your local authority.
If your order is successful, you should receive an order confirmation via the e-mail address provided by you at the checkout page within about 10-15 minutes. If not, please contact us and we will help you!
No, unfortunately we can not offer invoice payment method.
Yes, it is possible to pay with paypal.
Yes, you can use Visa, Mastercard, Maestro and American Express.